Returns

Duration of Returns: Customers have 30 days from the date of receipt to return eligible items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

Conditions for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging, with no signs of wear.

Return Shipping Costs: Return shipping fees are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Restocking Fees: There is a 25% restocking fee for all returned items. This will be deducted from your refund.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchange Policy: We do not offer exchanges.

Sale Items: Only regular priced items may be refunded. All sale items are final and cannot be returned.

Damaged or Incorrect Items: If you received an incorrect item, we sincerely apologize for the inconvenience. We will send a replacement item at no additional cost to you. Please contact our support team for assistance.

Processing Time: Please allow up to 30 days from the date we receive your returned product for your refund to be processed.

Return Procedure: If you need to initiate a return, please contact our customer service team at support@hauteviva.com.

International Returns: The return policy for international orders remains consistent with the above policy.